Privacy Policy

SMARTT Veterans CIC

SMARTT Veterans CIC is committed to protecting and respecting your privacy. This
Privacy Policy explains how we collect, use, store, and protect your personal
information when you interact with us through our website, services, events, and
communications.

SMARTT Veterans CIC is a veteran-led organisation based in the North East of England
that supports UK veterans and their families in their transition from military to civilian
life through education, employment support, wellbeing initiatives, and community
programmes.

1. Who We Are

SMARTT Veterans CIC is the data controller responsible for your personal information.
Organisation: SMARTT Veterans CIC
Company Number: 16059771
Address: Belle View Stadium, Consett AFC, County Durham, DH8 7BF
Email: info@smartt.me.uk
Telephone: 01207 588886 / 07592 628674

2. What Information We Collect

We may collect and process the following personal information:
Information you provide directly
• Name
• Contact information (email address, phone number, postal address)
• Veteran status or service background (if voluntarily provided)
• Information submitted through enquiry forms or applications
• Information related to training or support services
Information collected automatically
When you visit our website, we may collect:
• IP address
• Browser type and device information
• Website usage data
• Cookies and tracking data

3. How We Use Your Information

We use your information to:
• Respond to enquiries or requests
• Provide veteran support services and programmes
• Register participants for events, courses, or activities
• Communicate about services, opportunities, or updates
• Improve our website and services
• Maintain records required for funding or regulatory purposes
• Ensure safeguarding and appropriate support where required

4. Lawful Basis for Processing

Under UK data protection law, we rely on one or more of the following lawful bases:
• Consent – when you have given clear permission for us to process your data
• Legitimate Interests – to deliver our services and support to veterans and their
families
• Legal Obligation – to comply with applicable laws and regulations
• Vital Interests – where processing is necessary to protect someone’s wellbeing
or safety

5. Sharing Your Information

We will never sell your personal data.
We may share information with trusted partners where necessary to provide services,
including:
• Training providers
• Support organisations and veteran services
• Funding bodies or grant providers (for reporting purposes)
• Professional advisers or service providers
• Legal or regulatory authorities where required by law
All third parties are required to respect the security of your personal data.

6. Data Storage and Security

We take appropriate technical and organisational measures to protect your personal
information, including:
• Secure digital storage
• Restricted access to authorised personnel only
• Data protection training for staff and volunteers
We retain personal data only for as long as necessary for the purposes it was collected

7. Your Data Protection Rights

Under UK GDPR you have the right to:
• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data where appropriate
• Restrict or object to processing
• Withdraw consent at any time (where processing is based on consent)
• Lodge a complaint with the UK Information Commissioner’s Office (ICO)
ICO Website: https://ico.org.uk

8. Cookies

Our website may use cookies to improve functionality and analyse website traffic.
Cookies are small files stored on your device.
You can manage or disable cookies through your browser settings.

9. External Links

Our website may contain links to external websites. We are not responsible for the
privacy practices or content of these websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this
page with the revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please

contact:
SMARTT Veterans CIC
Email: info@smartt.me.uk
Telephone: 01207 588886

SMARTT Veterans CIC is committed to protecting the privacy, dignity, and
wellbeing of all veterans and families we support.

Review of the Policy
This policy will be reviewed at least annually (or sooner if there are legislative changes
or significant safeguarding events).

Contact person – Barry Joyce
Email – info@smartt.me.uk

Review date February 2027
By whom – Barry Joyce